topic Re: Data listed in app does not match usage in Get Support

Data listed in app does not match usage

SwishyWashy — Sat, 28 Sep 2024 00:22:14 GMT

The data shown as used in my app is nowhere near what is showing up in my usage history. Is there an issue with the app? It's nice to be able to monitor usage.

Re: Data listed in app does not match usage

slusagm — Fri, 27 Sep 2024 23:12:23 GMT

hie much difference?

data shown in the front page of app is live usage, constantly updating. Data on usage history page is 12 to 24 hours late. PM updates that as a sum once or twice a day, usually after midnight

Re: Data listed in app does not match usage

SwishyWashy — Sat, 28 Sep 2024 00:12:51 GMT

I think my data (that shows in the meter on the app) wasn't refreshing. I got it to refresh and it now seems more reasonable.

Re: Data listed in app does not match usage

slusagm — Sat, 28 Sep 2024 00:22:21 GMT

sometimes you have to force a refresh by scrolling down the screen

but happy this is cleared up now

Re: Data listed in app does not match usage

BKNS27 — Sat, 28 Sep 2024 01:31:32 GMT

@SwishyWashy

You might want to make a note that PM is on a 30 days cycle and not monthly cycle what your app is using.