topic Re: Sim card in Get Support

Sim card

JPA2 — Fri, 27 Sep 2024 23:17:44 GMT

I have a new phone with no SIM card and can’t call out

Re: Sim card

eddieO — Fri, 27 Sep 2024 23:20:18 GMT

@JPA2, if your phone is eSIM compatible you can get one setup on your phone by purchasing it through the PM app otherwise you will need to buy a physical SIM card to get service to work. Best to buy it in person at a TELUS/Koodo store or order one from Amazon with Prime free shipping for around $5

Re: Sim card

Chalupa_Batman — Fri, 27 Sep 2024 23:20:52 GMT

@JPA2 wrote:
I have a new phone with no SIM card and can’t call out

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES

Re: Sim card

slusagm — Fri, 27 Sep 2024 23:37:13 GMT

if you phone supports, use eSIM for free

but if you have an active sim card from old phone, move it to the new phone and you can start using it

or if you need, but a new PM sim from Amazon.ca or buy from Telus or Koodo store. But if you go with that, you then need to login My Account to update the sim card number

Re: Sim card

BKNS27 — Sat, 28 Sep 2024 01:29:04 GMT

@JPA2

I am assuming you mean that your new phone doesn’t have a SIM tray and it has eSIM.

It sounds like you activated the eSIM but you can’t make outgoing calls but texting and incoming are working.

If this is the case, you will need to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket so an agent can help you with outgoing calls.