topic Re: I need help with payment in Get Support

I need help with payment

Kickazzcrissy — Fri, 27 Sep 2024 23:19:01 GMT

I tried a few different ways to make a payment and it will not go threw. My bank says its approved but its only going threw at zero dollars. Please help

Re: I need help with payment

eddieO — Fri, 27 Sep 2024 23:23:31 GMT

@Kickazzcrissy can you confirm if your services are working (calling, texting, data)? sometimes customers have reported getting a message about needing to pay even though they did, sometimes there's a delay in the system but as long as services are working you should be fine

If you go into the PM app you should be able to look up your payment history to see if there is something there. If you are still having issues contact a CS agent. To open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: I need help with payment

slusagm — Fri, 27 Sep 2024 23:34:17 GMT

wait 24 hours and try again. Try using PM app and make sure you give the app location permission

if you need to pay now, use voucher. Buy from stores and call *611 to load the voucher

Re: I need help with payment

computergeek541 — Sat, 28 Sep 2024 01:10:39 GMT

@slusagm wrote:
wait 24 hours and try again. Try using PM app and make sure you give the app location permission
if you need to pay now, use voucher. Buy from stores and call *611 to load the voucher

Having locations permission turned on for the Public Mobile app isn't a requirement. It may have been required at one point, but I have done a few credit card updates recently (changing to a renewal card) and purposely disabled location permissions to test this out.