topic Re: How can I contact a representent in Get Support

How can I contact a representent

Winsdy — Fri, 27 Sep 2024 15:30:44 GMT

How can I contact a representent

Re: How can I contact a representent

hTideGnow — Fri, 27 Sep 2024 15:34:14 GMT

mind to share your question?

or you can contact support by submitting a ticket

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I contact a representent

slusagm — Fri, 27 Sep 2024 15:35:03 GMT

To contact support, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can I contact a representent

BKNS27 — Fri, 27 Sep 2024 16:35:56 GMT

@Winsdy

Most common issues can be fixed by members to help you troubleshoot your problem. So what is your issue?

Re: How can I contact a representent

BillyTran — Fri, 27 Sep 2024 20:35:29 GMT

Hi Winsdy,

In short, you can't. Public mobile is a self-serve mobility company that only has an online self-serve hub that you can do most things with.

That being said, there are no physical employees that are able to help, and even if you were to contact the umbrella company that owns Public Mobile (Telus), they wouldn't be able to serve you as they have no access to your information or accounts.

I hope that helps and I'm sorry to hear you need a client representative to help you.

Have a successful day.