topic Service in Get Support

Service

Baba123 — Sat, 28 Sep 2024 01:22:18 GMT

I order a sim card but no have sim about 20 days

Re: Service

Chalupa_Batman — Fri, 27 Sep 2024 20:22:09 GMT

Hey @Baba123

Sadly it can take up to 3-4 weeks to get it in the mail. They often use Canada Post.

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES

If you rather wait or reach customer service to get another one sent, here's how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

BKNS27 — Fri, 27 Sep 2024 20:28:50 GMT

@Baba123

Unfortunately, some members have indicated it may take up to 3 weeks to arrive so it should arrive in a day or so.

If you are in a rush, you can pick one up at a Telus/Koodo/Mobile Klinik store for $10 or online at Canadian Cell Supplies from $2.

Re: Service

eddieO — Fri, 27 Sep 2024 20:32:00 GMT

@Baba123 as mentioned he already, it can take up to 3 weeks by Canada Post. Since you have already been waiting over 20 days you could contact a CS agent to see if they will credit you the amount and you could get it in person at one of the TELUS/Koodo stores or if you order from Amazon it usually arrives in a few days.

To open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)