topic Re: Help with subscriptions in Get Support

Help with subscriptions

Eleonoravaz — Sat, 28 Sep 2024 01:20:26 GMT

accidentally changed my subscription to something that doesn’t have USA 5G coverage Id like to change back. This was a mistake. Can you please help me

Re: Help with subscriptions

slusagm — Fri, 27 Sep 2024 19:17:30 GMT

if you just changed it today, maybe PM can help

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with subscriptions

Meow — Fri, 27 Sep 2024 19:37:17 GMT

Every time you change plan 'NOW' you will be charged price for new plan.

You can open a Ticket ask agent to help you out, particularly if you did plan change today.
Otherwise if you want to go back to old plan you had AND it is still available when you log in to your account, you will have to live with it for 30 days and do Schedule plan change on next renewal.

Re: Help with subscriptions

BKNS27 — Fri, 27 Sep 2024 20:36:18 GMT

@Eleonoravaz

Once you switch plan, you may not be edible to switch back. The plans you can switch to is in Subscription tab>Manage Subscription>Change Subscription.

Not sure if a CS_Agent can help you switch back to your old plan but please let us know if they can do it for you.