topic Re: Still Charging ME in Get Support

Still Charging ME

IlonaS — Fri, 27 Sep 2024 18:35:49 GMT

I ported my number to Koodo 4 months ago but they are still taking my Public payment STILL out of my bank account but the number had been transferred to Koodo

Re: Still Charging ME

hTideGnow — Fri, 27 Sep 2024 18:37:44 GMT

hi @IlonaS this should not happen but yes, it happens occasionally. To arrange refund and stop further payment, please message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still Charging ME

Handy1 — Fri, 27 Sep 2024 18:37:57 GMT

@IlonaS

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still Charging ME

slusagm — Fri, 27 Sep 2024 18:38:42 GMT

PM can check and fix the error

message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still Charging ME

eddieO — Fri, 27 Sep 2024 18:41:52 GMT

@IlonaS, luckily since Koodo and Public Mobile are owned by Telus is should be a straight forward fix but when you are communicating with the agent you should ask them to remove your credit card from the Public Mobile system just in case