topic Re: Refund for "invalid" number. in Get Support

Subscriptions

Solanaboat — Fri, 27 Sep 2024 15:17:46 GMT

I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?

Re: Subscriptions

Handy1 — Fri, 27 Sep 2024 15:21:56 GMT

@Solanaboat

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscriptions

hTideGnow — Fri, 27 Sep 2024 15:24:49 GMT

HI @Solanaboat

please check again for phone number eligibility here (It is a Koodo site, but Koodo and PM use the same Telus system)

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

if it really shows not eligible to port, you can ask PM support agent to arrange refund since your account has not been fully activated yet

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Refund for "invalid" number.

Solanaboat — Fri, 27 Sep 2024 18:09:43 GMT

I can't seem to get to customer support for a refund. How do I do this??

Re: Refund for "invalid" number.

hTideGnow — Fri, 27 Sep 2024 18:12:49 GMT

hi @Solanaboat what error you got? invalid number?

you can submit ticket to agent by using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund for "invalid" number.

eddieO — Fri, 27 Sep 2024 18:13:22 GMT

@Solanaboat, the only way to reach a support agent is by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

It might take an hour or so for them to get back to you depending on how busy they are so just keep checking your inbox for messages, the top right corner should have an envelope icon where you can find your messages

Re: Refund for "invalid" number.

slusagm — Fri, 27 Sep 2024 18:30:52 GMT

any chance you are trying to port from Koodo Prepaid service? if you are, then support can help you to complete the transfer

or the. error coild also indicate you submitted a port request already

So, message support and ask