topic Re: Port request in Get Support

Re: Port request

DaveSickles — Fri, 27 Sep 2024 17:19:32 GMT

I am having the same issue today - Sept 27 2024 - Public Mobile Timed out before I received confirmation from Rogers and now I have an indicator that says SOS only and Searching - any help would be appreciated

Re: Port request

hTideGnow — Fri, 27 Sep 2024 17:22:59 GMT

hi @DaveSickles it is a sim setup problem on the system. Please ask support agent to check. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port request

DaveSickles — Fri, 27 Sep 2024 17:30:33 GMT

I'll try that right now, thanks 🙂

Re: Port request

Andy85 — Sat, 28 Sep 2024 21:47:08 GMT

Hi @DaveSickles,

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

Re: Port request

cellphoneuser1 — Sun, 29 Sep 2024 00:20:44 GMT

@DaveSickles wrote:
I am having the same issue today - Sept 27 2024 - Public Mobile Timed out before I received confirmation from Rogers and now I have an indicator that says SOS only and Searching - any help would be appreciated

The SOS shouldn't happen. The Rogers service should work until porting is complete and the Public Mobile service shouldn't say SOS either. It should work for outgoing calls. Which service is giving you SOS? If it's the Public Mobile service saying SOS, don't call the porting people because they won't be able to help. Send a private message to Public Mobile's CS_Agent that hTideGnow sent you to.

Re: Port request

RockZhang — Sat, 05 Oct 2024 04:53:42 GMT

Hi Andy85,

Could you please let me know the PM porting team number?

I tried to port my number from lucky Mobile, and input the wrong account number. Few hours passed, nothing happens. I think I have to reissue the request.

Thanks

Rock