topic Re: No Service in Get Support

No Service

Xul — Fri, 27 Sep 2024 16:33:36 GMT

I had my service cut off cause of stolen visa card. Paid up in full with New visa card but still no service.

Re: No Service

eddieO — Fri, 27 Sep 2024 16:35:01 GMT

@Xul try restarting your phone. It may take a short time to get the account updated but you can try contacting a CS agent to see if everything is good on their end.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: No Service

Handy1 — Fri, 27 Sep 2024 16:36:07 GMT

@Xul Did you report the phone stolen / lost turn that back off if you did and try to reboot the phone . If still no luck

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

hTideGnow — Fri, 27 Sep 2024 16:36:54 GMT

hi @Xul

reboot the phone once more time

if same, ask support agent to check and confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437