topic Re: Service not working in Get Support

Service not working

Chels3 — Sat, 28 Sep 2024 01:37:26 GMT

My phone is not working

xxx-xxx-xxxx

Re: Service not working

El_Gato — Fri, 27 Sep 2024 16:30:04 GMT

This is a public forum - for your security remove your phone number ASAP.

For help with your problem direct message Customer Service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working

BKNS27 — Fri, 27 Sep 2024 16:29:40 GMT

@Chels3

Please remove your number on this public forum or you will get spammed. Click on V in circle top right.

There could be an outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map

If no outage then contact a CS_Agent on The Chat bubble and type in Submit a Ticket.

Re: Service not working

Phil_Adelphus — Fri, 27 Sep 2024 16:30:35 GMT

@Chels3 This is a public forum for customers, to reach support open a ticket at the chat icon bottom right of this page. If you can give a bit more information we can probably help you here. Are you a new customer setting up an account, or an existing customer and your phone just stopped working?

First select the v in a circle top right of your post and edit out your phone number as this forum is not private.

Re: Service not working

eddieO — Fri, 27 Sep 2024 16:36:44 GMT

@Chels3 are you a new or existing customer? Has your service worked before and can you confirm if calls, text and data are all not working? We need more information to be able to assist.