topic Incorrect ESN/MEID in Get Support

Incorrect ESN/MEID

ConnorDo — Fri, 27 Sep 2024 16:23:17 GMT

I did my two factor authentication and I received a message from public mobile saying that I placed the incorrect ESN/MEID and that they would contact me. I have yet to receive anything.

Re: Incorrect ESN/MEID

Handy1 — Fri, 27 Sep 2024 16:32:47 GMT

@ConnorDo Sounds like the port didn’t complete I will private message you the porting team number , they can re trigger the port request if needed. And just give them old providers account number . Ignore the IMEI . Leaving old providers sim in the phone to reply YES to the confirmation Text to port

Re: Incorrect ESN/MEID

BKNS27 — Fri, 27 Sep 2024 16:33:35 GMT

@ConnorDo

If you just ported from another carrier and confirm your account.

It is alway better to use your previous carrier account number.

Just contact a CS_Agent on the Chat bubble and type in Submit a Ticket for an agent to help you complete the process.

Re: Incorrect ESN/MEID

computergeek541 — Sat, 28 Sep 2024 01:33:51 GMT

@BKNS27 wrote:
@ConnorDo
If you just ported from another carrier and confirm your account.
It is alway better to use your previous carrier account number.
Just contact a CS_Agent on the Chat bubble and type in Submit a Ticket for an agent to help you complete the process.

It isn't always better to use the old carrier's account number. In some cases, the account number cant' be used such as customer coming from Speakout.