topic Re: Issue porting number in Get Support

Issue porting number

Homiejoshie2010 — Thu, 26 Sep 2024 23:21:04 GMT

I think I need a new eSIM

can’t get my Koodo number to port over

I picked a public mobile number

i can’t log in if sent code to public mobile which don’t work yet??? I am trying to understand your system.

I need someone to call me or give me step by step

Re: Issue porting number

hTideGnow — Thu, 26 Sep 2024 23:12:44 GMT

hi @Homiejoshie2010 with the porting problem , check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Issue porting number

Meow — Thu, 26 Sep 2024 23:12:53 GMT

Please remove your numbers and personal info. This is public forum and PM staff does not handle inquiries from here. And NOBODY from PM will call you as they do not have live support.

If you have issue open a Ticket and agent will assist you.

Re: Issue porting number

Chalupa_Batman — Thu, 26 Sep 2024 23:14:51 GMT

Hello @Homiejoshie2010

Please remove your personal information. These are NOT private forums.

You can create a ticket for Public Mobile to transfer over your Koodo number. Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue porting number

Homiejoshie2010 — Thu, 26 Sep 2024 23:23:32 GMT

It’s a link to a bot. None of it works

i think rather cancel here

Re: Issue porting number

Chalupa_Batman — Thu, 26 Sep 2024 23:25:21 GMT

@Homiejoshie2010 wrote:
It’s a link to a bot. None of it works
i think rather cancel here

The second link is a direct private message to a CS Agent. Click on that link.

Re: Issue porting number

hTideGnow — Thu, 26 Sep 2024 23:26:15 GMT

hi @Homiejoshie2010 I sent you the porting team number earlier, please check your inbox

Re: Issue porting number

Yeshrihht — Thu, 26 Sep 2024 23:29:53 GMT

You have to call koodo

Re: Issue porting number

computergeek541 — Fri, 27 Sep 2024 07:13:49 GMT

@Yeshrihht wrote:
You have to call koodo

That isn't correct. When porting a number in, customers need to contact the carrier that the nubmer is going to.