topic Re: Have lost phone capability in Get Support

Have lost phone capability

Lilli1804 — Thu, 26 Sep 2024 19:49:47 GMT

Hi there,

I cannot make or receive phone calls.

Also checking my account shows error?

Payment method was confirmed and not the issue.

HELP!

Re: Have lost phone capability

slusagm — Thu, 26 Sep 2024 16:59:41 GMT

today is first day of the new cycle?

you rebooted the phone? Does data work? Try Reset Network Settings on your phone

Re: Have lost phone capability

hTideGnow — Thu, 26 Sep 2024 17:02:46 GMT

HI @Lilli1804

what phone do you have?

check the Telus outage map and see if any system issue in your area
https://www.telus.com/en/bc/outages

and try reboot your phone. Also try your sim card in another phone if possible, that will trigger a refresh on the system and might resolve your problem

Re: Have lost phone capability

Ldodson — Thu, 26 Sep 2024 18:23:04 GMT

I have opened a ticket but I still cannot use my phone

Re: Have lost phone capability

Ldodson — Thu, 26 Sep 2024 18:23:57 GMT

No system issues

Re: Have lost phone capability

eddieO — Thu, 26 Sep 2024 18:54:13 GMT

@Lilli1804, do you have access to another cell phone that you can try inserting your SIM card in to see if it works? Sometimes swapping devices can help to correct settings