topic Re: Cancelling subscription | Need HELP in Get Support

Cancelling subscription | Need HELP

SarfrazSama — Thu, 26 Sep 2024 16:21:23 GMT

Please help. I migrated from Public Mobile to another service provider. Since, i was using eSim of public mobile, i thought to cancel my active subscription once the new service provider connection gets activated. But now as i tried to get in Public Mobile my account section either via App or website at both it is asking to resume activation. I do not see an option to cancel my active subscription.

My question is:

1. Does public mobile auto cancelled my subscription as i moved with another service provider?

2. If not, then how do i cancel my active subscription?

I tried their live chat option to cancel my subscription, but there is no such option.

Thank you for the help.

Re: Cancelling subscription | Need HELP

slusagm — Thu, 26 Sep 2024 16:22:47 GMT

this is normal with what you see. What you see means your account is closed

but if you like you can message PM for confirmation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling subscription | Need HELP

Handy1 — Thu, 26 Sep 2024 16:23:26 GMT

@SarfrazSama If you successfully ported number to new carrier it will automatically close your PM account and you shouldn’t be charged again , but you can play it safe and ask support to remove the credit card info on file to ensure you won’t be charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling subscription | Need HELP

hTideGnow — Thu, 26 Sep 2024 16:26:07 GMT

HI @SarfrazSama

you cannot login because the account is fully closed

you can also confirm by calling 1-855-4PUBLIC and enter your phone number. The system should tell you that it cannot find the account, which confirms the account was closed after you ported out the number

Re: Cancelling subscription | Need HELP

SarfrazSama — Thu, 26 Sep 2024 17:21:56 GMT

Thank you. I shall reach out to support.