topic Re: Can’t access phone calls in Get Support

Can’t access phone calls

Lynn1963 — Thu, 26 Sep 2024 01:39:25 GMT

Re: Can’t access phone calls

slusagm — Thu, 26 Sep 2024 01:40:37 GMT

you can't make calls or you cannot receive calls? what phone you have? it connects to PM network?

Re: Can’t access phone calls

hTideGnow — Thu, 26 Sep 2024 01:41:53 GMT

HI @Lynn1963

can you give us more details, are you new customer or existing? What phone do you have? and just calls with problem? how about data?

try reboot the phone, try Reset All networks and try changing network mode to 3G and test calls again

Re: Can’t access phone calls

Lynn1963 — Thu, 26 Sep 2024 02:22:05 GMT

I’m an existing customer. I’m in the USA. I have a Samsung s20. I can receive text and data. When I get a phone call it goes directly to voice mail. I can’t call my voicemail. I also can’t call or receive calls while n USA.

Re: Can’t access phone calls

slusagm — Thu, 26 Sep 2024 02:30:11 GMT

@Lynn1963

S20 is not on PM's VoLTE whitelist, so, it will be harder to make and receive calls

You have to make sure your connect to T-Mobile. And if your phone has a choice for 2G or GSM, change to that and try make the calls. If 2G or GSM is not there, then you can let it to stay Automatic and have have the phone to change it to 2G or GSM itself. But conneting to T-Mobile 2G could be hard

You have US data? maybe download VoIP app TextNow and make and receive calls using the app. With that, you can connect to T-Mobile or AT&T or Verizon and use 4G network to use the app. Easier to make and receive calls using TextNow.

Re: Can’t access phone calls

computergeek541 — Thu, 26 Sep 2024 02:47:36 GMT

@slusagm wrote:
@Lynn1963
S20 is not on PM's VoLTE whitelist, so, it will be harder to make and receive calls
You have to make sure your connect to T-Mobile. And if your phone has a choice for 2G or GSM, change to that and try make the calls. If 2G or GSM is not there, then you can let it to stay Automatic and have have the phone to change it to 2G or GSM itself. But conneting to T-Mobile 2G could be hard
You have US data? maybe download VoIP app TextNow and make and receive calls using the app. With that, you can connect to T-Mobile or AT&T or Verizon and use 4G network to use the app. Easier to make and receive calls using TextNow.

The S20 line of devices, specifically the Canadian models numbers ending in "W" are able to use Public Mobile VoLTE. This has been confirmed by some customers, including one of the other oracles. @will13am , that's still the case with the S20 FE, correct?

Re: Can’t access phone calls

slusagm — Thu, 26 Sep 2024 02:53:53 GMT

thanks @computergeek541

i have a S21, it works VoLTE for a day or two in the beginning and it no longer VoLTE after

Re: Can’t access phone calls

computergeek541 — Thu, 26 Sep 2024 02:57:37 GMT

@slusagm wrote:
i have a S21, it works VoLTE for a day or two in the beginning and it no longer VoLTE after

The way that Public Mobile used to allow more devices to use VoLTE but then actively blocked some devices previously working on VoLTE is outrageous. Whether or not Telus has a reason to want specific phone brands and models to be purchased from them is a thing, it gives the impression of that.