topic Re: Data not working in Get Support

Data not working

Channah — Wed, 25 Sep 2024 21:38:15 GMT

Anyone else having issues with their data?? Mine don't seem to be working at all.

Re: Data not working

eddieO — Wed, 25 Sep 2024 21:44:53 GMT

@Channah are you using an Android phone? If so, check to make sure you do not have any data limits set. Also try going into your account either from the PM app or the website and check that you still have data remaining. My data seem to be fine and if your calling and text is still working it's likely not an outage

Re: Data not working

RavingRaven — Wed, 25 Sep 2024 21:45:33 GMT

@Channah

Are you a new or old customer? What type of phone do you have? What plan do you have? Have you logged into your account to see if you have any data left in your 30 day plan?

Re: Data not working

hTideGnow — Wed, 25 Sep 2024 21:48:37 GMT

hi @Channah

try reboot first and Reset network settings. Check if your phone has data limit set, maybe you reached the limit set on the device, but you can disable it

or test the sim on another phone if it is a physical one

Re: Data not working

Neil11 — Wed, 25 Sep 2024 22:07:21 GMT

If the issue continues you may need to contact CS_AGENT as it could help with some back end stuff. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

computergeek541 — Wed, 25 Sep 2024 22:33:37 GMT