topic I lost an access to my account in Get Support

I lost an access to my account

ArinaL — Wed, 25 Sep 2024 20:43:01 GMT

Accidentally registered new sim for my daughter with my email and lost access to my cell N account. Please help.

Re: I lost an access to my account

eddieO — Wed, 25 Sep 2024 20:44:35 GMT

@ArinaL you'll likely need to reach out to a CS agent as they will have access to your account.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: I lost an access to my account

hTideGnow — Wed, 25 Sep 2024 20:44:56 GMT

hi@ArinaL

PM is one email for one account. Not sure how you lost your number and account after registering a new account. Try login again using Incognito/private/secret mode on your browser

if same, then ask support agent to help by direct message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I lost an access to my account

slusagm — Wed, 25 Sep 2024 20:47:04 GMT

if you registered a new sim on your my account, you can still use that esim for your own, just that you need to buy another sim card for your daughter. And no, your old sim won't work since your new sim took over

if you want, you can try to check with PM again, open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437