topic Re: ESIM WON'T ACTIVATE in Get Support

ESIM WON'T ACTIVATE

dfsdafxswefv — Wed, 25 Sep 2024 20:18:39 GMT

I need to speak to a human from Public Mobile immedeitly please. I already paid & my e-sim hasn't activated. Everytime I try to use anything it asks to send a code to the number that hasn't been activated. I need a human to activate the number I just paid for this is absolutely insane

Re: ESIM WON'T ACTIVATE

slusagm — Wed, 25 Sep 2024 20:21:51 GMT

iPhone or Android? did you check if the esim shows up on your phone? if it is , check if it is active or enabled or if Turn on this line is on

Re: ESIM WON'T ACTIVATE

dfsdafxswefv — Wed, 25 Sep 2024 20:26:59 GMT

Iphone. It's not showing up. I just need to speak to someone from the company I'm sorry I can't be going back & forth testing 100 things. I paid for the service someone needs to be able to help. I can't even submit a ticket. This is the worst expereince I've ever had with a company

Re: ESIM WON'T ACTIVATE

BKNS27 — Wed, 25 Sep 2024 20:32:08 GMT

@dfsdafxswefv

Are you porting your number over from another carrier or did you picked a new number?

Re: ESIM WON'T ACTIVATE

dfsdafxswefv — Wed, 25 Sep 2024 20:33:48 GMT

I picked a new number. I don't get how there is no way to speak directly to an employee this is insane.

Re: ESIM WON'T ACTIVATE

BKNS27 — Wed, 25 Sep 2024 20:34:20 GMT

@dfsdafxswefv

PM is an online service so no voice communication. Only pm to an agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM WON'T ACTIVATE

dfsdafxswefv — Wed, 25 Sep 2024 20:36:03 GMT

The "agent" is not a real person i's a bot. It has no actual solutions. I need to speak to someone directly to either fix this to either fix this or give me my money back. This is a complete scam

Re: ESIM WON'T ACTIVATE

hTideGnow — Wed, 25 Sep 2024 20:36:55 GMT

hi @dfsdafxswefv

sorry, PM support is all online, it is different , but it still works. Please submit a ticket with agent by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM WON'T ACTIVATE

BKNS27 — Wed, 25 Sep 2024 20:37:54 GMT

@dfsdafxswefv

If you picked a new number. You need to reboot your phone by powering off then back on.

You can contact a CS_Agent by private messaging them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It is normally quicker if you submit a ticket through the Chat bubble and type in Submit a Ticket.