topic Re: Forbidden A1 in Get Support

Forbidden A1

Tiffleblanc — Wed, 25 Sep 2024 20:09:34 GMT

I can't log into my app. I tried to port my old number and it didnt go through and now I cant even log into my account. It says my "payment" was processed for my first month. How do I get this solved?

Re: Forbidden A1

hTideGnow — Wed, 25 Sep 2024 20:11:31 GMT

hi @Tiffleblanc

did you try using the app? Try uninstall and reinstall the PM app and login again

if you still unable to login , PM support agent can help, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

slusagm — Wed, 25 Sep 2024 20:11:39 GMT

if you cannot login, you will have to ask PM to get the account number for you. You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

Tiffleblanc — Wed, 25 Sep 2024 20:28:50 GMT

I tried to reinstall the app. No luck either. Reset my password. No luck either.