topic Voice sounds like a Robot in Get Support

Voice sounds like a Robot

CarlSeedhouse — Thu, 26 Sep 2024 03:22:42 GMT

I recently switched from Telus to Public Mobile. My call quality has decreased significantly, with the calls sounding robotic, to the point I cannot even make out what is being said on the call. This is happening all the time. I upgraded to the latest iOS version to see if that would resolve the issue, however, it is still happening.

Any advice? I would like to fix this issue instead of abandoning Public Mobile/Telus.

The problem never occurred while I was with Telus proper.

Re: Voice sounds like a Robot

Sansan — Wed, 25 Sep 2024 20:31:47 GMT

@CarlSeedhouse not uncommon complaint unfortunately 😕.

Try to switch phone to 3g and see if that will help.

Re: Voice sounds like a Robot

hTideGnow — Wed, 25 Sep 2024 20:33:08 GMT

HI @CarlSeedhouse

this is weird, iPhone should be good

try your sim card on another phone if you have physical sim

if that same, then it is a network or account problem, please submit a ticket and ask PM agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voice sounds like a Robot

CarlSeedhouse — Wed, 25 Sep 2024 20:33:45 GMT

Question, why would I want to switch to a technology several generations old?

Re: Voice sounds like a Robot

hTideGnow — Wed, 25 Sep 2024 20:38:20 GMT

@CarlSeedhouse wrote:
Question, why would I want to switch to a technology several generations old?

HI @CarlSeedhouse i think @Sansan was just asking you to test and see if it works

But yes, you can stay with VoLTE , just submit a ticket with PM agent and ask them to refresh you account

one thing you can do in the mean time is to Reset All networks on your phone, it might resolve your issue quicker

Re: Voice sounds like a Robot

ShawnC13 — Thu, 26 Sep 2024 04:27:26 GMT

Not sure why you are experiencing any difference in call quality as you are on the exact same network. I have switched many people from Telus to PM and none of them have had any issues