topic Re: Your system is wrong in Get Support

Your system is wrong

ckck — Thu, 26 Sep 2024 03:23:07 GMT

cannot update credit card info because your system says my postal code is invalid, which it is not.

Re: Your system is wrong

hTideGnow — Wed, 25 Sep 2024 19:00:39 GMT

yes, the system could be wrong with postal code. But is your address a new one ? sometimes the system not update quick enough for new postal codes

but either way, support agent can help to manually add the address and postal code for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Your system is wrong

ckck — Wed, 25 Sep 2024 19:18:46 GMT

Same postal code since I signed up in 2018. This system is full of errors, it refers to me as a new customer which is not correct.

I tried the links you provided and I got an error message the first few times I tried to send. I don't know if anything got through.

Re: Your system is wrong

slusagm — Wed, 25 Sep 2024 19:25:52 GMT

when was the last time you tried to login? from what you said, I think the system not able to find your login. Ask PM to help. you cannot submit ticket using Chatbot, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Your system is wrong

ckck — Wed, 25 Sep 2024 19:42:31 GMT

I have been wasting time since around 2pm today. I have been contacted by Freddy, but I keep having that disrupted because something somewher÷ keeps kicking me out, or resetting. I hope someone somewhere is having some success in reading what I'm trying so very hard to send

Re: Your system is wrong

hTideGnow — Wed, 25 Sep 2024 19:44:03 GMT

HI @ckck

only support agent can help. Did you try the message link? you message them first and they will reply within 4 hours, just keep checking the community inbox for their response

Re: Your system is wrong

ckck — Wed, 25 Sep 2024 20:12:15 GMT

Yes, thanks. I kept getting kicked out, extremely frustrating after composing an in depth, detailed response that must have hit a bit bucket betwen here and eternity.

I ended up sending multiple replies, not knowing which disappeared. I have the feeling there's a few things of a serious nature happening there. Things which never should have happened and which will without question become much worse long before things run the way they should.

It's a shame!

Re: Your system is wrong

hTideGnow — Wed, 25 Sep 2024 20:15:09 GMT

hi @ckck

hopefully it helps, the community inbox is here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and the sent box is here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage