topic change program in Get Support

change program

tnh — Thu, 26 Sep 2024 03:28:42 GMT

I am in the program 15$ per month starting the 18th of each month. If I change to a new program now do I get any credit from my 15$? Thanks

Re: change program

slusagm — Wed, 25 Sep 2024 17:47:21 GMT

no, you don't. PM is prepaid, there is no partial refund

Re: change program

hTideGnow — Wed, 25 Sep 2024 17:48:20 GMT

HI @tnh If you use Change Now option, PM will start the new plan and won't refund for the unused days

if you don't need the new data today and can wait, use Change on Renewal option

Re: change program

eddieO — Wed, 25 Sep 2024 18:13:11 GMT

@tnh, very important information:

Public Mobile is no longer offering the $15 plan (with exception to Quebec but even there it's for new activations only), the cheapest plan now appears to be $19 in all other regions which is also for new activations only, so if you switch out of your $15 plan you will very likely no longer be able to get the $15 plan back. Many customers switch to higher data plans and they want to switch back later only to find out they no longer have the option to.

Also, Public Mobile is not technically a full month, all plans are for 30 days so on months with more than 30 (or for Feb) the renewal data will shift, it will not always be on the same day