topic Re: Missed a payment in Get Support

Missed a payment

Mitchell256 — Wed, 25 Sep 2024 16:26:30 GMT

How do I make a payment for this month’s bill if autopay didn’t work.

I don’t remember my pin.

Re: Missed a payment

Meow — Wed, 25 Sep 2024 16:45:25 GMT

If autopay failed your subscription would not renew and your service would be suspended.

After 90 days of no pay you lose account and number.
Log in and manually add funds to your account. Service should resume shortly (or it will be a button there 'resume' or similar). Your account HAS to show Active status or you would have no service.

Re: Missed a payment

Mitchell256 — Wed, 25 Sep 2024 16:47:51 GMT

I've logged into my account but I can't find a way to make a payment with a credit card.

Re: Missed a payment

hTideGnow — Wed, 25 Sep 2024 16:49:34 GMT

HI @Mitchell256

you were not the only one with the Autopay problem.

after you login My Account, did you see Pay and Resume service now button? click on it

if the button is not there, go to Payment, Manage Subscription and toggle off Subscribed. Then logout My Account. Wait 5 mins and login again, go back to the same page to toggle on Subscribed and it should renew

Re: Missed a payment

Sansan — Wed, 25 Sep 2024 17:11:04 GMT

@Mitchell256

You can use the link below to reset your pin.

https://myaccount.publicmobile.ca/en/account/reset/pin

You can also click on the next link to.make a manual payment.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Missed a payment

BKNS27 — Wed, 25 Sep 2024 17:34:23 GMT

@Mitchell256

You will need to go to the Payment tab>Update Card Information on the PM app or online.