topic Re: eSim Transfer to new phone in Get Support

Re: eSim Transfer to new phone

LilLeoNL — Wed, 25 Sep 2024 01:35:26 GMT

I did this, it suppose to be free. But I got charged 5 and tax for the new esim on the new phone. How do I get the refund?

Re: eSim Transfer to new phone

slusagm — Wed, 25 Sep 2024 01:47:47 GMT

yes, it is supposed to be free, and yes, you can get ask for reimbursement

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim Transfer to new phone

computergeek541 — Wed, 25 Sep 2024 02:18:51 GMT

unnecessary repetition

Re: eSim Transfer to new phone

slusagm — Wed, 25 Sep 2024 02:25:27 GMT

@LilLeoNL

and I found this link for you to show PM customer support that replacement esim is free:

https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs