topic Re: Banked data in Get Support

Banked data

savoiefaire — Wed, 25 Sep 2024 00:06:09 GMT

I had multiple GB of banked data and it disappeared! Did Public just pull back all banked data? I just checked it a little while ago and I still have 4-5GB and it's gone. I checked my usage and I didn't use enough extra to consume it all.

Re: Banked data

hTideGnow — Wed, 25 Sep 2024 00:10:08 GMT

hi @savoiefaire

Are those data add-on from past Christmas? PM wont suddenly remove the data add-on, maybe you have used them up and not aware?

You can ask support agent to confirm when those add-on got dropped off and if they were used up

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Banked data

hairbag1 — Wed, 25 Sep 2024 00:20:47 GMT

@savoiefaire

good question...I just checked mine and they're still there. Log in to your account using incognito mode...see if they re-appear. Otherwise use suggestion provided by hTideGnow .

Re: Banked data

softech — Wed, 25 Sep 2024 00:51:27 GMT

Re: Banked data

DennyCrane — Wed, 25 Sep 2024 02:25:42 GMT

Of it was the bonus data for the migration to from legacy rewards to Public Points, that expired (it had a 150 day expiry, which has now lapsed). If it's holiday bonuses, those stay until you use them, so if they're gone you used them.