topic Re: Porting my number in Get Support

Porting my number

hotshotseo1 — Wed, 25 Sep 2024 04:52:55 GMT

Hello,

For some reason, when I created the account (xxxxxxxxxxxxxxxxxxxx), porting my number xxxxxxxxxxxxxxxxxxxxxxxxx from FIDO was NOT made and the line is still charged from FIDO.

The current number is xxxxxxxxxxxxxxxxxxxx on Public mobile.

Please assist me with update my active number to xxxxxxxxxxxxxxxxxxxxxxxxx from xxxxxxxxxxxxxxxxxxxxxxxxxxx

Re: Porting my number

slusagm — Tue, 24 Sep 2024 21:24:24 GMT

did you get a text from Fido and reply Yes to approve the Port? Call Public Mobile porting assistance team and they can update you the status

I can't post the number here but I will message you to your community inbox

Re: Porting my number

hotshotseo1 — Tue, 24 Sep 2024 21:27:29 GMT

I remembered yes, but when the SIM for FIDO has been installed, which means there have been two SIMs one from Public another from FIDO. My daughter who uses it probably chose FIDO one. it is double charing now. please fix it ASAP

Re: Porting my number

slusagm — Tue, 24 Sep 2024 21:58:25 GMT

we are just customers like you. And I sent you the number already, please call and they can help

Re: Porting my number

KZ1964 — Tue, 24 Sep 2024 22:12:32 GMT

Since this is a public forum for PM customers you should remove all your information for example account # and phone numbers.

Re: Porting my number

cellphoneuser1 — Wed, 25 Sep 2024 03:23:19 GMT

@hotshotseo1 Did Public Mobile give you a 416 area code number? I'm suprised because those don't become available too often. 416 numbers are sometimes in high demand.