topic Re: Service suspended in Get Support

Service suspended

5liternut — Tue, 24 Sep 2024 20:20:06 GMT

I’ve been with public mobile for years. I’m on autopay, nothing has changed with my banking. Payment was taken out on the weekend and today my phone won’t make or receive calls. Really sucks you can’t contact a human and are forced into this online stuff. Please fix this issue.

Re: Service suspended

BKNS27 — Tue, 24 Sep 2024 20:29:22 GMT

@5liternut

It seems like this is an issue for a lot of members today. Best thing to do is to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket since PM is an online service.

Re: Service suspended

5liternut — Tue, 24 Sep 2024 20:41:26 GMT

I think I will just go somewhere else that has humans you can call. They just lost two long time customers because of this horrible customer service.

Re: Service suspended

BKNS27 — Tue, 24 Sep 2024 20:43:48 GMT

@5liternut

Remember that your account must be active to port your number to another carrier. You can’t port out if your account is suspended.

Re: Service suspended

victorbrates — Wed, 25 Sep 2024 07:40:28 GMT

restart/reboot your phone ,maybe your payment was short, dial 611 what does it say