topic Re: no service in Get Support

no service

George01 — Tue, 24 Sep 2024 17:58:08 GMT

i currently have no service because they havent taken money out yet . it is due to renew today , money is in my account . i have now lost time at work because i cant use my phone . why do they do this

Re: no service

hTideGnow — Tue, 24 Sep 2024 18:00:41 GMT

yes, multiple customers reported this issue today. Look like autopay wasn't working

Just login My account,click Pay and Resume services now to make a payment

Re: no service

George01 — Tue, 24 Sep 2024 18:06:46 GMT

i been looking for an hour for a " pay now " tab . where is it ? its a long drive to a store

Re: no service

softech — Tue, 24 Sep 2024 18:09:08 GMT

@George01

try to make a manual payment using this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

add enough money , then logoff from My Account, wait 5 mins and reboot your phone and see if service resumes

Re: no service

George01 — Tue, 24 Sep 2024 18:12:10 GMT

i may end up changing my provider again due to loss of income