topic Re: Change subscription from 3G to 4G plan in Get Support

Change subscription from 3G to 4G plan

MDJ01 — Tue, 24 Sep 2024 17:18:13 GMT

Hello: my current plan is 3G, 1GB data, unlimited canada talk and unlimited intl text for $25/mo. I have approximately 1500 intl. minutes and 6 GB data add-on from prior years that don’t expire. I was getting a $3/mos loyalty reward but that has now disappeared with the new rewards plan 😞 If I go to the 4G, 6GB data, unlimited canada talk/text and unlimited intl text for $23/mo, will I LOSE my data and intl minutes or will they roll over to my new 4G plan??

Thanks MDJ01

Re: Change subscription from 3G to 4G plan

slusagm — Tue, 24 Sep 2024 17:22:19 GMT

you will still get the 6GB data and the 1500 minutes, they won't affected by plan change

and yes, everyone lost the old rewards plan, just having 5% points. But still better than nothing

Re: Change subscription from 3G to 4G plan

hTideGnow — Tue, 24 Sep 2024 17:23:56 GMT

HI @MDJ01

the data and long distance minutes you got from 3 Christmases before have no expiry date and will still be there after you change plan. So, just go ahead and use Change on Renewal to schedule the change

Re: Change subscription from 3G to 4G plan

computergeek541 — Tue, 24 Sep 2024 17:53:00 GMT

Re: Change subscription from 3G to 4G plan

AveragePerson — Tue, 24 Sep 2024 19:19:39 GMT

Remember to use the new rewards system to redeem a $15 credit once you have 15 points.