topic Re: Subscription didn't renew no option to pay in Get Support

Subscription didn't renew no option to pay

Salomam — Tue, 24 Sep 2024 16:32:22 GMT

Hey guys! My subscription was up for renewal today, but the auto renew didn't go ahead. No problem I said, I'll just pay from my public app, there is nowhere on that app to pay them. Been going round in circles for an hour, didn't think it would be so hard to give money to a business...

Re: Subscription didn't renew no option to pay

slusagm — Tue, 24 Sep 2024 16:34:27 GMT

is there a button Pay and Resume services there?

Re: Subscription didn't renew no option to pay

hTideGnow — Tue, 24 Sep 2024 16:35:55 GMT

HI @Salomam

try login My Account once more using Incognito/private/secret mode on your browser. Then click on Pay and Resume Services button

if you still cannot find the button, try using PM app, login and pay

if still unable to pay, you can buy voucher from Shoppers Drug mart and load the voucher using *611 to get the service back first

Re: Subscription didn't renew no option to pay

Salomam — Tue, 24 Sep 2024 16:36:54 GMT

Nothing of the sort, there should be something like that I imagine but perhaps there is a delay and that option has arrived yet?

Re: Subscription didn't renew no option to pay

BKNS27 — Tue, 24 Sep 2024 16:44:06 GMT

@Salomam

When you are on the PM app. Check if your Subscription button (AutoPay) is enabled.
If you want to make a payment, go to the Payment tab>Add Funds with Credit Card.

Another option is to dial 1-855-4PUBLIC and make a manually payment but you will need your security PIN.

If you didn’t set a security PIN, on the PM app then on the Account tab>Reset PIN Number.

Re: Subscription didn't renew no option to pay

Salomam — Tue, 24 Sep 2024 16:54:45 GMT

Thanks everyone, after a couple of hours stressing about it and searching for a wifi spot (They disconnected my internet), the button finally popped up saying a payment was due and after that it was easy. Thanks for the advice everyone, it would seem there was simply a delay between shutting off my service and asking for payment. The option to "add funds by Credit card" does not appear on my PM app like the screenshot that was posted by BKNS27. All sorted thank you

Re: Subscription didn't renew no option to pay

ben10nnery — Wed, 25 Sep 2024 17:42:34 GMT

You said it took a couple hours? I'm running into the same thing right now and don't even have the button to reset my pin in the app.

Re: Subscription didn't renew no option to pay

Salomam — Wed, 25 Sep 2024 18:24:16 GMT

Yup, at least it was for me, woke up realised there was an issue. Multiple hours later with no phone service THEN the button popped up to press and pay. Once paid it took another hour or so for them to restore my data connection. Annoyingly slow but at least it got sorted. Good luck