topic Re: Rewards in Get Support

Rewards

Buran_1008 — Tue, 24 Sep 2024 16:10:02 GMT

After updating services on the May I lost all me rewards but Public Mobile promised to save them. How to resolve this problem?

Re: Rewards

Sansan — Tue, 24 Sep 2024 16:22:25 GMT

@Buran_1008 Regrettably, this has nothing to do with you updating your service 😔. Public Mobile has removed all the automatic discounts for all the customers and everyone has been moved to Public Points as of May.

So now you have to pay your entire plan up front and they give you 5% back on your payments.

No more loyalty, no more autopay. Just friends Points, Community points back if account qualifies.

There was an announcement March 8. You can find it in the Announcements section on the Community site.

CSA

Buran_1008 — Tue, 24 Sep 2024 16:25:13 GMT

How I can reach out to a Customer Support Agent for assistance.

Re: CSA

slusagm — Tue, 24 Sep 2024 16:27:09 GMT

you can share your question to the community if you want

or to contact PM staff, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CSA

hTideGnow — Tue, 24 Sep 2024 16:27:32 GMT

HI @Buran_1008

to reach out to Customer support agent,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards

slusagm — Tue, 24 Sep 2024 16:33:59 GMT

if you meant rewards as in the monthly discount, PM moved us all the Public Points. You are now earning points instead of the rewards discount at payment time

check the new points rewards here

https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: CSA

hairbag1 — Tue, 24 Sep 2024 16:40:57 GMT

@Buran_1008 wrote:
How I can reach out to a Customer Support Agent for assistance.

For quick response to your question, give the Community Forum a chance to provide a solution. We can usually help faster than CSA can....give it a try.

Re: CSA

Meow — Tue, 24 Sep 2024 16:48:07 GMT

What issue do you have?

ONLY if it is account/payment issue agent should be notified. Everything else customers here will try to help and advise.

Re: CSA

BKNS27 — Tue, 24 Sep 2024 17:33:10 GMT

@Buran_1008

Is this related to the new Points Rewards?

Everything is converted from $/month to point/month and no more $2 credit/month.