topic Managing multiple accounts in my household in Get Support

Managing multiple accounts in my household

Nate12121 — Tue, 24 Sep 2024 15:15:50 GMT

I manage my account and both of my kids' accounts using different email addresses. My questions are:

1. Has there been any move to consolidate accounts in the same household under one account?

2. If not, how can I make so I don't require text verification to log in to the accounts I use to manage their phones? (the "trust this device" option never works for me because of cookie settings) With texting a code, the only way I can manage their accounts is when they are present (i.e. not at school, out with friends, etc.) to give the code to me.

Re: Managing multiple accounts in my household

hTideGnow — Tue, 24 Sep 2024 15:18:25 GMT

hi @Nate12121

1. no , still one email for one account/phone number

2. if you manage multiple accounts, it is better to use Incognito mode to login. For the 2FA, you can receive them in email if you have access to the email. just click Resend code and then use Send email to get the code

Re: Managing multiple accounts in my household

Nate12121 — Tue, 24 Sep 2024 15:22:30 GMT

Maybe you can also help me with this one: Is there a way to disable automatic add-ons so that if my kids run out of phone time, it won't automatically add more on?

Re: Managing multiple accounts in my household

Sansan — Tue, 24 Sep 2024 15:23:54 GMT

@Nate12121

We don't know of Public Mobile will change this, probably not. I don't even know why they have this separate log in bit anyway. But...

If you have another phone number that is not associated with an Eversafe safe ID already, you can change the phone number on file to get the code. That is what I do.

I don't do this part myself, so i dont know if it works, but it is said if you remove the phone number completely, you can get the code sent to your email.

You would do these under the Profile tab, manage Eversafe.

Re: Managing multiple accounts in my household

hTideGnow — Tue, 24 Sep 2024 15:24:26 GMT

hi @Nate12121

that one is hard. LoL

all you can do is to block the shortcode PM uses to send the add-on purchase text

Re: Managing multiple accounts in my household

Nate12121 — Tue, 24 Sep 2024 15:25:38 GMT

So, there is a confirmation text that comes first that has to be clicked on the phone?

Re: Managing multiple accounts in my household

hTideGnow — Tue, 24 Sep 2024 15:27:44 GMT

HI @Nate12121

not the confirmation text, but the text saying something like you used up all data now, if you want to add, reply YES

it is sent from a 6 digits short code (not a regular phone number), but you can block that on the phone itself

Re: Managing multiple accounts in my household

Nate12121 — Tue, 24 Sep 2024 15:36:09 GMT

Thank you - great information to have!