topic Re: resume service in Get Support

resume service

bedith_7 — Tue, 24 Sep 2024 19:47:43 GMT

I have suspended my service for 1 day and tried to resume the following day but the sevice is not resumed. What do I do to resume service ?

Re: resume service

hTideGnow — Tue, 24 Sep 2024 14:51:54 GMT

hi @bedith_7

how you suspended your service? with Lost/Stolen or by not making payment on renewal?

if the account is suspended for non-payment, login My Account and click Pay now and Resume service. But if you suspended by Lost/Stolen, just login My Account and undo the Lost /Stolen

or post us screenshot and let us understand more your situation.

Re: resume service

Handy1 — Tue, 24 Sep 2024 14:53:22 GMT

@bedith_7 When you log into your account you should see pay now and resume service . Also make sure you toggle auto subscribe back on . You can also buy payment butcher from shoppers drug mart and load it *611 to resume service

Re: resume service

bedith_7 — Tue, 24 Sep 2024 14:55:16 GMT

Suspended for lost/misplaced phone

Re: resume service

bedith_7 — Tue, 24 Sep 2024 14:56:42 GMT

Where do I see the toogle auto subscibe back on ?

Re: resume service

Handy1 — Tue, 24 Sep 2024 14:59:32 GMT

@bedith_7

Turn auto subscribe off/on

Re: resume service

hTideGnow — Tue, 24 Sep 2024 15:11:02 GMT

HI @bedith_7

you cannot just subscribe back if you put it on suspension via lost/stolen

you need to login My Account, go to Profile page and go to the bottom Lost/Stolen button to resume

or use this link https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone