topic Unable to activate new SIM because of 2FA in Get Support

Unable to activate new SIM because of 2FA

dunes — Tue, 24 Sep 2024 14:56:10 GMT

I accidentally put down the phone number as my new phone number, which has not been activated yet. However, now I can't continue activating the SIM card because it sends the verification code to the number that hasn't been activated yet. What can I do to update the phone number on file if I can't log into my account, because I can't receive text messages since it's not activated yet?

Re: Unable to activate new SIM because of 2FA

Handy1 — Tue, 24 Sep 2024 14:58:30 GMT

@dunes

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate new SIM because of 2FA

hTideGnow — Tue, 24 Sep 2024 15:07:34 GMT

hi @dunes

you will need to submit ticket with PM support agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437