topic Re: E Sim and Physical Sim card replacement in Get Support

E Sim and Physical Sim card replacement

Ak47abz — Tue, 24 Sep 2024 06:26:33 GMT

Hey there, I have lost the phone I had my Esim registered and also I lost my other Sim card I had with public mobile (phones stolen)

Re: E Sim and Physical Sim card replacement

computergeek541 — Tue, 24 Sep 2024 06:29:36 GMT

@Ak47abz wrote:
Hey there, I have lost the phone I had my Esim registered and also I lost my other Sim card I had with public mobile (phones stolen)

To change your SIM card you'll need to get into your Public Mobile self serve account. When logging in, select the didn't get code/resend code option to have the 2FA code sent to e-mail.

Re: E Sim and Physical Sim card replacement

BKNS27 — Tue, 24 Sep 2024 07:39:37 GMT

@Ak47abz

Are you asking for a free replacement? Not sure of your question.

Re: E Sim and Physical Sim card replacement

Phil_Adelphus — Tue, 24 Sep 2024 10:31:38 GMT

@Ak47abz To replace the esim you just download the Public Mobile app on your new phone, log in to your account and buy a new one (since you already had one you should be credited the $5).

To get a new physical sim go to a Telus/Koodo store that has stock and buy one, or order from Amazon. Mobile Klinik may also have them. You can order from PM directly but delivery is by regular Canada Post and can be slow.