can't activate phone from Koodo

JudahWagler — Tue, 24 Sep 2024 02:46:36 GMT

This is terrible- I am paying for a subscription and it didn't activate from koodo or transfer the number. I want to cancel my subscription as the website just keeps sending me in circles.....

I have tried submitting a ticket but then it says there is a problem submitting. I don't know what else to do.

I didn't receive an e-sim properly

Re: can't activate phone from Koodo

softech — Tue, 24 Sep 2024 02:42:06 GMT

@JudahWagler

are you transferring from Koodo Prepaid or Postpaid? the porting steps would have been different

But sounds like your issue is more with the esim than the porting at this stage, if you don't mind, maybe give esim and PM another chance

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: can't activate phone from Koodo

JudahWagler — Wed, 25 Sep 2024 01:04:15 GMT

Yes coming from Koodo as postpaid account. We didn't receive an email or e-sim so that step never happened.I have reached out thru PM, thanks for your help.

topic Re: can't activate phone from Koodo in Get Support

can't activate phone from Koodo

Re: can't activate phone from Koodo

Re: can't activate phone from Koodo