topic Re: Overcharged in Get Support

Overcharged

Joanne318 — Mon, 23 Sep 2024 23:54:42 GMT

I have been charged twice on my credit card for August. How can this be corrected?

Re: Overcharged

HALIMACS — Mon, 23 Sep 2024 23:57:19 GMT

By any chance was it August 1st and August 31st, @Joanne318 ?

If so, completely normal as cycles are every 30 days, not monthly.

If not, and you only have 1 PM account, contact customer support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system by clicking here , then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Overcharged

slusagm — Mon, 23 Sep 2024 23:56:49 GMT

you sure one of them not pending charge? Or Available Funds on My Account does not have the extra money there ?

you can ask PM to check.

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Chalupa_Batman — Mon, 23 Sep 2024 23:59:54 GMT

@Joanne318 wrote:
I have been charged twice on my credit card for August. How can this be corrected?

Hello @Joanne318

Several people have reported double charges in August, you're not alone. Please contact a CS Agent via these links.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: @slusagm pending charges don't last 3 weeks. Pending charges only stay on credit card usually up to 72 hours to be processed.

Re: Overcharged

Joanne318 — Tue, 24 Sep 2024 00:08:18 GMT

Good question, but no the two charges were on the same day.

Thanks

Re: Overcharged

Joanne318 — Tue, 24 Sep 2024 00:09:10 GMT

Thanks. No, there has been no change and no payment pending.

Re: Overcharged

slusagm — Tue, 24 Sep 2024 00:25:57 GMT

@Joanne318 and check if payment history shows one or two entries for August

but likely yuu need PM to check and sort out

Re: Overcharged

computergeek541 — Tue, 24 Sep 2024 05:05:41 GMT