topic Data add-ons expiry in Get Support

Data add-ons expiry

savoiefaire — Mon, 23 Sep 2024 21:16:46 GMT

Why cant I buy data add ons with no expiry anymore? The whole reason I switched to Public Mobile was that I could have a bank of data when I used more in a month and now, it expires in 30 days! I was not happy with the forced switch to the new points program, now I'm finding the points are really useless as you don't get much for your money, and they add one expire.

Re: Data add-ons expiry

slusagm — Mon, 23 Sep 2024 21:19:32 GMT

yes, this was changed long time ago

now, only 30 days for all Canadian data, or 15 days for roaming. No more non-expiring data

and yes, the point system was changed in May.

Re: Data add-ons expiry

computergeek541 — Tue, 24 Sep 2024 02:45:44 GMT

@savoiefaire wrote:
Why cant I buy data add ons with no expiry anymore? The whole reason I switched to Public Mobile was that I could have a bank of data when I used more in a month and now, it expires in 30 days! I was not happy with the forced switch to the new points program, now I'm finding the points are really useless as you don't get much for your money, and they add one expire.

The reason for this is purely Telus making a business decision. At any given time, carriers re-evaluate the offerings.