topic Re: addon in Get Support

addon

a86100 — Mon, 23 Sep 2024 20:50:15 GMT

I used points to purchase what I thought was added data for Canada

Turns out it is 1 G data for the USA. I don't need the USA I need Canada

Re: addon

eddieO — Mon, 23 Sep 2024 20:52:34 GMT

@a86100 shouldn't be a problem to fix but you will need to connect with a CS agent as they will have access to your account.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: addon

slusagm — Mon, 23 Sep 2024 20:57:14 GMT

just need to ask support to fix it. They can reverse the transaction and leave the money in your account for you to re-buy

Open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437