topic Re: Payment in Get Support

Payment

P1311 — Mon, 23 Sep 2024 18:17:30 GMT

I made a payment but my data hasn’t reset yet? Can anyone relate to my issues?

slusagm — Mon, 23 Sep 2024 18:25:19 GMT

usually immediately. Try reboot your phone first

and check My Account using Incognito mode, does it show your renewed with a new cycle date started today?

AK32 — Mon, 23 Sep 2024 18:27:36 GMT

I havent had this issue, it is usually updated immediately in my experience, but i use auto-pay. If you made a manual payment, try refreshing the website/restarting your phone and see if it updates. If it does not, you should reach out to a PM agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437