topic Re: Payment top up in Get Support

Payment top up

Tashmania111 — Sat, 21 Sep 2024 21:19:32 GMT

I am trying to login to top up my phone and don't know how

Re: Payment top up

Handy1 — Sat, 21 Sep 2024 21:20:57 GMT

@Tashmania111 You can do it in your account payment page using the credit card on file or you can buy payment vouchers from shoppers drug mart and load *611

Re: Payment top up

Sansan — Sat, 21 Sep 2024 21:22:57 GMT

@Tashmania111 try this link to top up.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Payment top up

BKNS27 — Sat, 21 Sep 2024 21:56:27 GMT

@Tashmania111

You can dial 1-855-4PUBLIC and top-up by making a manually payment with another CC or vouchers from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Payment top up

computergeek541 — Sat, 21 Sep 2024 21:59:45 GMT

@BKNS27 wrote:
@Tashmania111
You can dial 1-855-4PUBLIC and top-up by making a manually payment with another CC or vouchers from these locations:
7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

The above isn't entirely correct. A different credit card than that is already saved on the Public Mobile account cannot be used to make a mnaual payment by dialing 1-855-4PUBLIC. There isn't any way to to choose/use a different credit card by using the IVR.

Re: Payment top up

Cactusgirl — Mon, 23 Sep 2024 18:17:14 GMT

I'm wondering the same thing. When I open the app, the only option to add funds to account is the "voucher" link. There is no link allowing me to add a payment with my registered payment method, which is really frustrating! So the only way for me to do this 'self-serve' is to log on via a web browser and utilize the link that Sansan provided above. What is the point of having the app on my phone?