topic Re: Credit card in Get Support

Credit card

RGonzo — Mon, 23 Sep 2024 15:30:07 GMT

How do I update my new credit card info for my auto payment plan?

Re: Credit card

hTideGnow — Mon, 23 Sep 2024 15:31:55 GMT

just login My Account and update the card there. It is better to using Incognito/private/secret mode on your browser to login to avoid cache problem. When you are in My Account, go to Payment, Manage Subscription and then Update card information there.

if it gives you an error, and you have time to wait for next renewal, wait 24 hours and try again.

Re: Credit card

eddieO — Mon, 23 Sep 2024 15:32:32 GMT

@RGonzo easiest way is to go into your Public Mobile app and go to the "Payment" tab and select "Update Card Information"

Re: Credit card

computergeek541 — Mon, 23 Sep 2024 15:39:12 GMT

Re: Credit card

MLS1 — Mon, 23 Sep 2024 16:48:50 GMT

???? I don't understand.

Re: Credit card

AK32 — Mon, 23 Sep 2024 16:54:13 GMT

to update your credit card on the app: log in and select "Payment" at the bottom, then "Update card information".
to update your credit card on website browser: log in and select "Payments" on the left side, select "Mange Subscription" and then "Manage Payment Method".

If you'd like Auto-pay enabled, make sure you are "subscribed" which is what PM calls auto pay. If you dont want auto-pay, then you must "unsubscribe". Hope this helps 🙂

Re: Credit card

hTideGnow — Mon, 23 Sep 2024 17:02:33 GMT

@MLS1 wrote:
???? I don't understand.

HI @MLS1

are you the original poster? what part of it you still need carification?

or maybe you can tell us more what your problem is?