topic Re: Problem Setting up Account Please Help in Get Support

Problem Setting up Account Please Help

paul3 — Tue, 04 Jan 2022 21:13:22 GMT

I just went through the process of setting up my account and I selected to port my number over from rogers. After the last page it said that there was an error and I could not continue so I had to click finish. I checked my banking and I got charged for it but I still cannot log into my PM account. Could someone please help me fix this issue?

@Mary_M

Re: Problem Setting up Account Please Help

neilselden — Wed, 02 Nov 2016 18:33:29 GMT

Hi @paul3,

@Luddite has posted a How-To to get this kind of issue resolved:

http://productioncommunity.publicmobile.ca/t5/Discussions/Able-to-make-calls-out-but-unable-to-receive-any-calls-in-HELP/m-p/83257#M21811

That post deals mostly with a failed port, which may be part of your problem.

In any event, the process to get your particular issue RESOLVED is the same.

Cheers,

Neil

Re: Problem Setting up Account Please Help

Luddite — Wed, 02 Nov 2016 18:37:07 GMT

Try your Rogers SIM. It should work until the port-in is complete.

Re: Problem Setting up Account Please Help

paul3 — Wed, 02 Nov 2016 18:44:32 GMT

Yeah my rogers SIM still works fine but ive ported over 5 or so other numbers and I have not gotten this issue before. Usually i can immedietly log in then I just have to wait until the porting is complete, but now i cant login or anything so i would think that waiting wont do anything.

Re: Problem Setting up Account Please Help

Cypm — Wed, 02 Nov 2016 18:45:16 GMT

the system somehow just crash while you were in the process there is nothing much you can do other than contact one of moderator.

Re: Problem Setting up Account Please Help

neilselden — Wed, 02 Nov 2016 18:49:00 GMT

Hi,

If you have not seen it yet, refer to this post by @Luddite. Thepost described exactly what information to give the moderators when you send a private message with a problem you are having.

Cheers,

Neil