topic Re: Add on data not working in Get Support

Add on data not working

Zoyakhan1 — Mon, 23 Sep 2024 04:41:01 GMT

Hi,

I redeemed 3gb data for 15days for 15credits. It's been more than 2days and my data is not working.

Re: Add on data not working

computergeek541 — Mon, 23 Sep 2024 04:48:02 GMT

@Zoyakhan1 wrote:
I redeemed 3gb data for 15days for 15credits. It's been more than 2days and my data is not working.

A couple of questions: Was the data previously working on your device? And, is the add-on showing up in your account?

If you've never used data before this could be a phone settings issues, specifically with the APN settings. Please compare to the settings at the following website: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Add on data not working

Zoyakhan1 — Mon, 23 Sep 2024 04:58:15 GMT

Yes the data was working previously. It's showing in my account that it's been 2days this plan is activated.

Re: Add on data not working

computergeek541 — Mon, 23 Sep 2024 05:42:36 GMT

@Zoyakhan1 wrote:
Yes the data was working previously. It's showing in my account that it's been 2days this plan is activated.

I've just realized that you have purchased a roaming add-on. Are you trying to use this add-on while you're in Canada? Unfortunately, the 3GB data add-on can only be used while you're in the United States.

Re: Add on data not working

softech — Mon, 23 Sep 2024 13:33:11 GMT

Re: Add on data not working

Zoyakhan1 — Mon, 23 Sep 2024 13:46:35 GMT

Thanks for your response.