topic Re: new account transferring phone # in Get Support

new account transferring phone #

billphone — Sun, 22 Sep 2024 17:15:56 GMT

I opened a PM account with a plan of 19.00, I picked an available number to activate the phone which it did. I then went back into this account to transfer an existing phone # of ###-###-#### which is a wireless home phone with Koodo. This #populated into the account, but the cell phone is not working at all and the wireless home phone is still active. It has been over 3 nozzles business days.

Re: new account transferring phone #

CharlieWhisky — Wed, 18 Sep 2024 23:04:40 GMT

Hi, transferring a landline takes at least a week. For more information you can reach a Public Mobile agent with the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new account transferring phone #

billphone — Sun, 22 Sep 2024 20:30:43 GMT

This has been over a week and the number has not transferred to the cell phone. The cell phone does not have a dial tone and is not able to make calls. Please credit the account with the number of days that no service has been provided. When will this be resolved and the cell phone work.

Re: new account transferring phone #

computergeek541 — Sun, 22 Sep 2024 20:37:45 GMT

@billphone wrote:
This has been over a week and the number has not transferred to the cell phone. The cell phone does not have a dial tone and is not able to make calls. Please credit the account with the number of days that no service has been provided. When will this be resolved and the cell phone work.

Cell phones don't have a dial tone. I know that on a landline, users wait to hear a dial tone before dialing. On a cell phone, there is no such sound. Dialing occurs by dialing the number first proceeded by pressing the call/send button.

Re: new account transferring phone #

slusagm — Sun, 22 Sep 2024 20:46:57 GMT

porting from Koodo home phone would take longer than from mobile phone. it will usually take 3 day or more

but if your PM card is not working at all, can't even make calls, then you need PM to check the activation. Message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437