topic Transfer number in Get Support

Transfer number

CZ95 — Sun, 22 Sep 2024 05:04:00 GMT

Transfer my number. The app charged me, but failed to transfer my number.

Re: Transfer number

computergeek541 — Sun, 22 Sep 2024 05:05:24 GMT

@CZ95 wrote:
Transfer my number. The app charged me, but failed to transfer my number.

Did you reply to a text message from your old carrier to approve the phone number transfer? Please wait a few hours after doing that and if still isn't doine, send a private message to a Public Mobile customer support agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number

slusagm — Sun, 22 Sep 2024 14:44:28 GMT

you used the app and got all the way to the end of the Subscription?

and your account on the other service provider still active? you replied Yes to the text sent by them about port?

you can ask the PM porting assistance team to check. I can't post the number here, but I will send the number to your community inbox. The team can help you