topic Credit in Get Support

Credit

SJ16 — Sat, 21 Sep 2024 21:13:14 GMT

I paid 14.56 sep 2 and then change my plan on sep 7and paid 35.70. Should I not get a partial credit for sept ?

Re: Credit

Handy1 — Sat, 21 Sep 2024 21:22:28 GMT

@SJ16 No sorry PM is pre paid and no refunds / pro rating , when changing plans it always advised to use the change plan on renewal option and not immediately So you don’t lose money on your current cycle

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Re: Credit

SJ16 — Sat, 21 Sep 2024 21:15:42 GMT

I was not aware of this. Or made aware when I changed plans

Re: Credit

Handy1 — Sat, 21 Sep 2024 21:18:19 GMT

@SJ16 Unfortunately there’s nothing you can do I believe a red banner displays before making the plan change in smaller print . Been awhile since I changed plans . Also note I’m just a customer like you trying to help . You can try your luck with support see if they willing to make exceptions in your circumstance . But I wouldn’t hold my breath