topic Re: Phone unlock in Get Support

Phone unlock

Bdawgbyers — Sat, 21 Sep 2024 20:46:31 GMT

Trying to unlock phone to accept a different sim card

Re: Phone unlock

Sansan — Sat, 21 Sep 2024 20:15:43 GMT

@Bdawgbyers what is the message that you received?

Re: Phone unlock

Sansan — Sat, 21 Sep 2024 20:34:41 GMT

@Bdawgbyers

Check the link below to see if you can get your answer.

https://urlshortner.tiia.ai/Oyn1L6

Re: Phone unlock

softech — Sat, 21 Sep 2024 20:37:12 GMT

@Bdawgbyers

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Phone unlock

Bdawgbyers — Sun, 22 Sep 2024 16:32:17 GMT

I need a unlock code so my phone can accept a different carriers SIM card

Re: Phone unlock

EB0 — Sun, 22 Sep 2024 16:35:24 GMT

@Bdawgbyers

You need to contact the provider that the phone is locked to, they can give you the lock code

public mobile can’t get this unlocked code,

Re: Phone unlock

slusagm — Sun, 22 Sep 2024 16:36:48 GMT

this is called carrier unlock code. PM does not lock the phone. Did you try other sim card (other service provider) on this phone and failed already? did you buy from phone from PM or Koodo or Telus?

Re: Phone unlock

Chalupa_Batman — Sun, 22 Sep 2024 16:38:37 GMT

Hello @Bdawgbyers

Do you know if your SIM card is locked or your phone is locked. If it's a Samsung phone, you'd have to get a hold of Samsung to get it unlocked. https://www.samsung.com/hk_en/support/mobile-devices/what-is-puk-code/

You may be able to get Public Mobile to assist by reaching a CS Agent via this options.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone unlock

Bdawgbyers — Sun, 22 Sep 2024 16:45:29 GMT

Sim/me unlock code

Re: Phone unlock

softech — Sun, 22 Sep 2024 16:47:23 GMT

@Bdawgbyers

you have an iPhone

So, where you bought the phone from originally?