topic Re: Credit Card expired in Get Support

Credit Card expired

Daniel_Soto — Sat, 21 Sep 2024 18:01:33 GMT

I got an SMS saying my credit card expired, but it's still valid until end of 2025. I changed credit cards under my payments but it hasn't solved the issue. Anyone have the expertise on how to proceed in order to solve this issue?

Regards,

Daniel

Re: Credit Card expired

EB0 — Sat, 21 Sep 2024 18:06:13 GMT

@Daniel_Soto

It’s possible that this SMS is a scam, please don’t click on any link in the SMS

do you have an active service?

Re: Credit Card expired

Daniel_Soto — Sat, 21 Sep 2024 18:05:42 GMT

not a scam, my phone service is down, I can't call, text or use data

Re: Credit Card expired

EB0 — Sat, 21 Sep 2024 18:07:12 GMT

@Daniel_Soto

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit Card expired

Daniel_Soto — Sat, 21 Sep 2024 19:04:00 GMT

how long do tickets take to get resolve? I created one an hour ago and no response

Re: Credit Card expired

Sansan — Sat, 21 Sep 2024 19:04:23 GMT

@Daniel_Soto if an agent hasn't gotten back to you yet and your phone isnt working, you would also need to pay now and resume services. By changing the card number you it should take effect for next renewal, not today.

Mind you, if it's not expired yet, it should not have failed.

There should be a pay now and resume services button.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If it's still not working, you might have to go out and purchase a Public Mobile voucher from a gas station or Shoppers and load to account. Or some people purchase top up online if they are not able to go out.

Re: Credit Card expired

Sansan — Sat, 21 Sep 2024 19:15:04 GMT

Anywhere from 30 minutes to 2 hours. When busy longer.

Make sure you check your avatar and click messages.

Re: Credit Card expired

softech — Sun, 22 Sep 2024 17:10:44 GMT

Same was said a day ago